Signing Up and Getting Started
How can I sign up with your company?
Signing up with us is easy! Simply visit the Carrier Setup page and fill out the registration form. Once submitted, our team will review your information and get in touch with you to complete the onboarding process.
What documents are required to start working with your company?
To get started, we'll need copies of your MC authority, W9 form, Certificate of Insurance, NOA (if you use factoring)/voided check, and other relevant permits or certifications. These documents are essential for compliance and ensuring smooth operations.
How long does it take to get approved and start receiving dispatch?
Our team works diligently to review and process all submissions as quickly as possible. Typically, the approval process takes a few hours. Once approved, you can start receiving dispatch immediately
Services Offered
What services does your company offer?
Our company offers a comprehensive range of services to support truckers throughout their operations. In addition to dispatching, we provide a host of supplementary services aimed at optimizing efficiency and simplifying logistics management. These services include set-up work with brokers to secure additional loads, handling proof of delivery (POD), and managing the invoicing process to ensure timely payments. Moreover, our team is available 24/7 to provide prompt assistance and support whenever needed. Whether it's finding new opportunities, managing paperwork, or addressing any logistical challenges, we're committed to empowering truckers with the resources and support they need to succeed.
What types of equipment do you typically handle?
We work with a wide range of clients and handle various types of equipment, including dry vans, reefers, flatbeds, step decks, RGN, Box trucks and Hotshots. Our goal is to match you with loads that best fit your equipment and preferences.
Can I choose my preferred routes and destinations when accepting loads?
Yes, we understand that each trucker may have their own preferences when it comes to routes and destinations. We strive to accommodate your preferences on priority and work closely with you to find loads that align with your preferred lanes and locations.
What additional services do you offer besides dispatching?
In addition to dispatching, we offer a range of supplementary services to support our truckers' operations. These services include setting up work with brokers to secure additional loads, handling proof of delivery (POD), managing the invoicing process to ensure timely payments. Our goal is to provide end-to-end support and streamline every aspect of your logistics operations.
Communication and Support
How do I communicate with your dispatch team?
Communication is key! You can reach our dispatch team via phone call, text messages, or through email. We're available 24/7 to address any questions or concerns you may have.
Are your services available 24/7?
Yes, absolutely. We understand that issues can arise at any time, day or night. That's why our support team is available 24/7 to assist you with any problems or concerns you may have. Whether it's a logistical issue, a scheduling conflict, or imply needing guidance, we're here to provide prompt and reliable support whenever you need it.
What happens if I encounter an issue while on the road?
Your safety and well-being are our top priorities. If you encounter any issues while on the road, such as unforeseen delays or any other issues, our support team is available 24/7 to assist you. Simply reach out to us, and we'll work quickly to find a solution.
How do you handle emergencies or urgent situations while I'm on the road?
In the event of an emergency or urgent situation, our dedicated support team is available around the clock to provide assistance. Whether it's coordinating roadside assistance, rerouting your shipment, or addressing any other unforeseen circumstances, we're here to help you navigate through any challenges you may encounter.
How do you handle disputes or disagreements between truckers and shippers?
While we strive to minimize disputes through clear communication and careful planning, we understand that disagreements may arise from time to time. In such cases, our proficient team takes charge of managing disputes Your peace of mind is our priority, and you can trust us to navigate through disputes efficiently and effectively.
Payment and Financial Matters
What are your payment terms and methods?
We offer competitive rates and flexible payment terms to our clients. Payments are typically made via electronic funds transfer (EFT), Cashapp, PayPal, or Zelle on a weekly basis. Detailed payment statements are provided for transparency and record-keeping.
Are there any additional fees or hidden charges associated with your dispatching services?
No, we believe in transparent pricing and do not impose any hidden fees or charges on our clients. Our pricing structure is straightforward. We believe in fair and honest business practices at all times.
Can you elaborate on your invoicing management services?
Managing invoicing can be a time-consuming task for truckers. That's why we offer comprehensive invoicing management services to streamline the process and ensure timely payments. We handle the submission, and follow-up of invoices on your behalf, freeing up your time and resources for more productive activities.
Safety and Security
What measures do you have in place to ensure the safety and security of my personal and business information?
We take data security seriously and have implemented robust measures to safeguard your personal and business information. Our systems are encrypted to protect against unauthorized access, and we adhere to strict privacy policies in compliance with industry standards and regulations
Company Differentiation and Feedback
What sets your dispatching company apart from others?
At our company, we prioritize transparency, reliability, and customer satisfaction. Our experienced team utilizes cutting-edge technology to streamline operations and maximize efficiency, ensuring that our truckers can focus on what they do best – driving.
How can I refer other truckers to your dispatching company?
We appreciate referrals from our truckers and offer a referral program as a token of our gratitude. Simply refer other truckers to our company, and once they successfully sign up and complete their first two weeks, you'll be eligible for a referral bonus. It's our way of saying thank you for helping us grow our community.
How do I provide feedback or suggestions for improvement?
We value your feedback and are constantly striving to improve our services. You can provide feedback or suggestions by contacting our support team directly. Your input helps us enhance our offerings and better serve our trucking community.